Customer Service Associate (Inbound Support)

Job overview

The Customer Service Associate role is an onsite position based in Apopka, FL. The base salary for this position is $18.50/hr., plus performance-based incentives, and the role supports a Fortune 500 company's customer experience initiatives. This role exists to provide high-quality inbound support, resolve technical issues, and assist with billing concerns for major global brands. The associate contributes to the team's success by delivering expert, tech-powered customer experiences while maintaining a professional and compassionate demeanor.

What you'll do

• Provide inbound customer support, resolve technical issues, assist in correcting billing concerns, ensure the appropriateness of social media content, and deliver expert customer experiences.

What we're looking for

Skills & competencies

full-time

day shift

apopka fl

concentrix

customer service

inbound support

technical support

billing support

no degree required

military friendly

$18.50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid holidays, paid training, and DailyPay enrollment.

Why this role

Fortune 500 company, award-winning culture, career growth potential, and paid training.

About the employer

Concentrix is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.