Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success role is hybrid in Irvine, CA. The salary range is $116,000–$174,000 per year. Restaurant365 provides a cloud-based accounting and back-office platform for restaurants. The role leads the post-implementation success of enterprise customers by developing customer success managers and driving adoption, retention, customer health, and satisfaction. It works across Sales, Customer Experience, Operations, Support, Product, and Development to represent customer needs and improve outcomes.

What you'll do

• Lead, mentor, and develop customer success managers
• set goals and review performance
• build relationships with customer stakeholders
• develop strategies for adoption, retention, and growth
• monitor customer success metrics
• collaborate cross-functionally
• manage customer success programs, processes, and tools
• address escalated issues
• report on performance and customer insights.

What we're looking for

Skills & competencies

senior manager

customer success

irvine ca

restaurant365

hybrid

enterprise customers

saas

customer retention

customer adoption

team leadership

25% travel

$116k–$174k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits fully paid for employees, 401(k) matching, equity option grant, unlimited paid time off, company holidays, and wellness initiatives.

Why this role

The role owns enterprise customer success after implementation and includes travel of 25%.

About the employer

Restaurant365 is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.