Resort Front Desk Agent

Job overview

The Resort Front Desk Agent role is onsite at Hiawatha Resort East in Crossville, TN, and pays $15 per hour. The position supports the resort’s Front Office team. The agent manages guest arrivals, departures, room assignments, payments, and requests while coordinating room status with Housekeeping. The role helps provide accurate, responsive guest service and supports smooth daily resort operations.

What you'll do

• Process guest check-ins and checkouts
• assign rooms and handle room changes and late checkout requests
• secure payment and issue room keys
• answer and route calls
• respond to guest questions and concerns
• coordinate room status with Housekeeping
• maintain guest paperwork and reports
• process payments and secure the bank
• provide directions and information
• report safety concerns and follow company policies.

What we're looking for

Skills & competencies

resort front desk agent

crossville tn

hiawatha resort east

lemonjuice solutions

front office

guest check-in

guest checkout

room assignments

guest service

saturday shift

sunday shift

$15/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Robust benefits package available.

Why this role

Year-round, full-time schedule of 40 hours per week in eight-hour shifts: Saturday and Monday through Wednesday, 12:00 p.m.–8:00 p.m.; Sunday, 9:00 a.m.–5:00 p.m. Days off are Thursday and Friday.

About the employer

Lemonjuice Solutions is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.