Collision Center Customer Service Representative

Job overview

The Collision Center Customer Service Representative role is onsite in Cordova, TN. Compensation is not specified. The position supports Desoto Collision Center customers throughout the vehicle repair process and provides administrative support to managers and estimators. The representative helps manage center volume and customer communication, coordinates repair appointments and vehicle handoffs, and handles payment and account tasks to support efficient repair operations.

What you'll do

• Greet and assist customers by phone and in person
• gather customer information and explain services
• schedule estimates and drop-offs
• check vehicles in and assist with delivery or pickup
• monitor scheduled work volume
• communicate repair updates
• support insurance partner authorization and billing processes
• manage payments and accounts receivable
• answer phones, prepare correspondence and reports, enter data, bill, and file.

What we're looking for

Skills & competencies

customer service representative

collision center

automotive repair

customer communication

repair scheduling

accounts receivable

billing

administrative support

cordova tn

desoto collision center

Work arrangement

• Weekend coverage required

About the employer

Desoto Collision Center LLC is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.