Appeal Specialist — Child Care Services

Job overview

The Appeal Specialist — Child Care Services role is onsite in San Antonio, TX. Compensation is not specified. Equus provides workforce development services through integrated career centers and community and partner sites. The role provides neutral, timely review of Child Care Services appeals, helping ensure decisions are fair, consistent, and compliant with applicable regulations and program procedures. It contributes to due process and the integrity of the Child Care Services program through investigation, hearings when required, and written determinations.

What you'll do

• Receive and process appeal requests
• review eligibility decisions, documentation, and case records
• investigate disputed eligibility factors
• interpret applicable policies and regulations
• communicate with applicants, families, providers, and workforce staff
• coordinate and facilitate reviews or hearings as required
• prepare case summaries and written determinations
• maintain accurate records and monitor deadlines
• support quality assurance and audits.

What we're looking for

Skills & competencies

appeal specialist

child care services

san antonio tx

equus

appeals processing

eligibility review

case records

policy interpretation

appeal hearings

written determinations

quality assurance

confidential records

Work arrangement

• Weekend coverage required

Why this role

The role serves as a neutral and objective reviewer and may facilitate informal reviews, appeal hearings, or administrative review conferences as required.

About the employer

Equus is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.