Customer Service Supervisor

Job overview

Compensation is $21–$28 per year. The Customer Service Supervisor (CSS) role is an onsite position located in Louisville, KY. 00 - $28.30, with a $2.00 shift differential for overnight hours, supporting the store leadership team at Wawa, Inc. This role exists to support store operations by working side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked.

What you'll do

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with the leadership team to achieve store goals in sales, expenses, Associate retention, and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.

What we're looking for

Skills & competencies

full-time

day shift

louisville ky

wawa

retail

food service

leadership

no on-call

weekend required

4-day work week

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, mental health benefits, ESOP, 401(k) + matching, Education Assistance, store discounts, PTO, paid parental leave

Why this role

4-day work week option available

About the employer

Wawa, Inc. is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.