Quality Supervisor

Job overview

The Quality Supervisor role is onsite in Memphis, TN; compensation is not specified. The role supports quality operations at Arvato, a third-party logistics provider serving consumer products, technology, healthcare, automotive, and publisher industries. The supervisor coordinates quality resources and audits, leads corrective action and process improvement, and maintains quality system effectiveness. The role helps ensure operational processes meet ISO 9001 standards and customer requirements while developing team capability and accountability.

What you'll do

• Coordinate quality team resources and auditing activities
• administer daily tasks for quality personnel
• plan staffing coverage, including overtime, weekend, and holiday scheduling
• oversee troubleshooting, RCCA, SPC analysis, and process improvements
• develop PFMEAs and control plans as applicable
• coordinate document control
• maintain customer and supplier relationships
• lead cross-functional meetings and audits
• train team members on audit procedures
• coordinate corrective actions and internal audits
• track and analyze audit discrepancies
• respond to escalations
• drive operational and quality improvements
• create process documentation
• lead continuous improvement and waste reduction efforts
• review and communicate SPC data
• support the Quality Management System and Environmental Management System.

What we're looking for

Skills & competencies

quality supervisor

quality assurance

iso 9001

auditing

corrective actions

spc analysis

rcca

pfmea

control plans

memphis tn

arvato

logistics operations

team leadership

continuous improvement

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits include medical, dental, vision, life and disability coverage, 401(k) match up to 6%, paid time off and holidays, flexible spending accounts, employee assistance, tuition reimbursement, and commuter benefits.

Why this role

Requires at least 2 years of quality experience in manufacturing or a related field and 2 years of direct employee supervision. Experience in high-volume/high-mix operations and knowledge of ISO 9001 are required.

About the employer

Arvato Bertelsmann is hiring for this role. Industry: General Warehousing and Storage. Sector: 49.