Retail Customer Service Lead
Employment type
Contract
Work setting
On-site
Location
Alvin, TX
Schedule
Day shift
Posted
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Job overview
The Retail Customer Service Lead is an onsite role based in Alvin, TX. Compensation is not specified for this position, which supports the store's customer service and pet care operations. This role exists to provide exceptional service to pet parents while upholding company values. The lead drives loyalty strategies, oversees store cleanliness, and ensures the safety of both people and pets.
What you'll do
- Facilitates associate development, training, and onboarding.
- Acts as the Leader on Duty to direct associates and address complaints.
- Manages pet parent interactions, store events, and live pet sales.
- Ensures compliance with safety standards and store cleanliness.
What we're looking for
- Skills & competencies
- retailcustomer servicekey holderalvin txfull-timeday shiftpet careleadershipcontractpetsmart
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid Weekly, Health & Wellness Benefits, 401k Plan, Paid Time Off, Associate discounts, Tuition Assistance
Why this role
Key Holder role with leadership responsibilities in a pet-focused retail environment.
About the employer
PetSmart is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.
Additional details
- Industry sector
- 45
- Industry
- All Other General Merchandise Retailers
- Occupation code
- 41-1011.00
You'll be redirected to the employer's application page.
Listing ID: 824f689b-7f94-4902-9391-ec8c916f07bf