Central IV Patient Service Representative

Job overview

The Central IV Patient Service Representative works in Canton, MA, in a full-time, 40-hour-per-week role. Training is onsite; after training, there is an option to transfer to a hybrid or remote setting, with occasional travel to a branch for training, usually once per year. Pay is $20–$22.50 per hour. New England Life Care is a nonprofit home infusion provider serving hospital systems across New England. The representative coordinates patient refill and delivery needs and communicates with patients, caregivers, home health agencies, and clinical staff. Accurate records, timely deliveries, and appropriate escalation of clinical concerns help support continuity of home infusion services.

What you'll do

• Contact patients to review supply needs
• document changes in patient information and orders
• enter delivery tickets
• manage delivery timelines
• record service information in the patient account system
• coordinate equipment swap calls
• triage equipment and clinical concerns
• monitor delivery intervals
• protect patient confidentiality
• collaborate to improve customer experience.

What we're looking for

Skills & competencies

patient service representative

central iv

home infusion

canton ma

new england life care

full-time

40 hours per week

rotating weekends and holidays

onsite training

hybrid or remote option after training

patient refills

delivery coordination

healthcare customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Career ladder, health, dental, and vision insurance, employer-matched 403(b), company-paid life and short- and long-term disability insurance, and paid time off.

Why this role

Training is onsite, with an option to transfer to hybrid or remote work after training; rotating weekend and holiday schedule.

About the employer

New England Life Care is hiring for this role. Industry: Home Health Care Services. Sector: 62.