Field Service Analyst
Employment type
Full-time
Work setting
On-site
Location
Belleville, IL
Schedule
Day shift
Posted
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Job overview
The Field Service Analyst role is onsite in Belleville, IL. Compensation is not specified. SHINE Systems supports customers and users working with operations and intelligence software. The analyst strengthens user relationships by troubleshooting software issues, training users, and developing use cases with analysts. The role also relays user feedback that can inform software enhancements and supports collaboration across the customer’s enterprise.
What you'll do
- Train and guide users in Gotham software
- troubleshoot technical issues
- develop new use cases and work with analysts on complex problems
- collaborate with users, potentially worldwide
- provide feedback on software feature enhancements
- support collaboration across a global enterprise.
What we're looking for
- Skills & competencies
- field service analystgothamsoftware trainingtechnical troubleshootingintelligence operationsts/sci clearancebelleville ilshine systemsuser supportuse case developmentgaiafoundry
- Work arrangement
- Weekend coverage required
Why this role
TS/SCI clearance is required. Hands-on Gotham experience and classroom or deskside training experience are required. Familiarity with Gaia or Foundry is desired; independent CONUS and OCONUS travel may be required.
About the employer
Shine Systems is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: 824c56a8-7dc1-4678-bbb2-22e4e33d9616