Client Success Advocate

Job overview

The Client Success Advocate role is listed as onsite in North Stamford, CT; the description also identifies Stamford, CT, Shrewsbury, NJ, or remote with hybrid/in-office work as required. Compensation is not specified. This role supports TouchCare’s Client Success team, which serves employer clients and broker partners. The position helps coordinate client deliverables, reporting, implementations, onboarding, and renewals to support a seamless client experience. It also maintains client records and engagement data, coordinates internal teams, and follows client concerns through resolution.

What you'll do

• Support Client Success Managers with employer clients and broker partners
• respond to client requests
• coordinate communications, follow-ups, and meetings
• maintain client records
• prepare reports and meeting materials
• track deliverables and timelines
• assist with onboarding, implementations, and renewals
• maintain CRM data
• analyze engagement and utilization
• coordinate internal resources
• escalate and follow through on concerns
• identify process improvements.

What we're looking for

Skills & competencies

client success advocate

touchcare

client success

employer clients

broker partners

healthcare concierge

client operations

client reporting

onboarding

renewals

crm

north stamford ct

Work arrangement

• Weekend coverage required

Why this role

TouchCare describes itself as a healthcare concierge service that helps members navigate insurance and healthcare, including billing issues and provider coordination.

About the employer

TouchCare is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.