Communication Quality Assurance Troubleshooting And Administering Firewall Support V
Employment type
Full-time
Work setting
On-site
Location
Tallahassee, FL
Schedule
Day shift
Posted
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Job overview
The Communication Quality Assurance Troubleshooting And Administering Firewall Support V is an onsite contract role based in Tallahassee, FL, with compensation DOE. This position supports the Florida Department of Transportation through COOLSOFT. This role provides technical support for workstation hardware and software. The analyst troubleshoots routine technical issues, performs root cause analysis, maintains documentation, and provides Tier 2 support for complex IT issues.
What you'll do
- Troubleshoot and restore technical service
- perform root cause analysis
- maintain knowledge database
- provide Tier 2 support
- install and configure hardware
- monitor service desk queue.
What we're looking for
- Skills & competencies
- full-timeday shifttallahassee flcoolsoftit supportquality assurancetroubleshootingfirewallonsitecontract8 months
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified.
Why this role
Requires 2 years of experience in workstation hardware support or technical support with Microsoft Office 365/Windows 7+.
About the employer
COOLSOFT is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Custom Computer Programming Services
- Occupation code
- 15-1244.00
You'll be redirected to the employer's application page.
Listing ID: 8238afa8-2f42-444f-aae4-a9e8f30e2da6