Business Systems Analyst (Smartsheet)

Job overview

The Business Systems Analyst (Smartsheet) role is hybrid, with the listing location in Mountain View, CA and the description naming Sunnyvale, CA and Atlanta, GA. Compensation is $69.07–$74.07 per hour. The analyst supports digital workplace solution implementation and ongoing sustainment. The role gathers and translates business requirements into system designs, user stories, and documentation, then works with development teams to refine and implement solutions. It also supports production operations by managing ITSM tickets, monitoring system performance, and helping users make effective use of Smartsheet.

What you'll do

• Advise functional and technical teams on solution implementation and sustainment
• gather requirements
• develop sample dashboards and user journey maps
• translate requirements into user stories
• refine requirements with developers
• document systems
• manage ITSM tickets
• monitor system performance
• troubleshoot recurring issues
• train and support end users.

What we're looking for

Skills & competencies

business systems analyst

smartsheet

digital workplace

requirements gathering

user stories

itsm tickets

production support

hybrid

mountain view ca

$69.07–$74.07/hr

Work arrangement

• Weekend coverage required

Why this role

Hybrid role; six-month duration with possible contract-to-hire. Requires four years of relevant business analyst experience and Smartsheet solution-building experience.

About the employer

ICONMA, LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.