Manager, Customer Success
Employment type
Contract
Work setting
On-site
Location
York, PA
Schedule
Day shift
Posted
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Job overview
The Manager, Customer Success role is an onsite position based in York, PA. Compensation is not specified for this role, which supports the client success team at Shipfusion. This role exists to manage client accounts and ensure the success of eCommerce operations. The manager contributes to the company's mission by providing world-class support and strategic guidance to retail clients.
What you'll do
- Manage day-to-day account functions, provide onboarding and training, handle escalations, and lead account reviews.
What we're looking for
- Skills & competencies
- customer success manageryork pacontractday shiftecommerceshipfusionlogisticsclient servicesmanagementtech-oriented
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health and dental coverage, 15 days vacation, 5 wellness days, Calm app subscription.
Why this role
Requires 5+ years of client services experience and 2+ years of team management.
About the employer
Shipfusion is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Process, Physical Distribution, and Logistics Consulting Services
- Occupation code
- 11-3013.00
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Listing ID: 8212061a-8596-4ecf-947f-7de0f504b882