Customer Care Representative - Enterprise
Compensation
$15.24 – $23.96 /yr
Employment type
Full-time
Work setting
On-site
Location
Jonestown, PA
Schedule
Day shift
Posted
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Job overview
The Customer Care Representative - Enterprise role is an onsite position based in Jonestown, PA. The starting pay is $15.24 - $23.96 per hour, and this role supports the customer service operations at MSC Industrial Supply Co. This role exists to provide high-quality service to large Enterprise customers. The representative will handle inbound inquiries, process orders, and resolve technical issues to ensure customer satisfaction and support revenue generation strategies.
What you'll do
- Process orders and inquiries via phone, email, and chat
- assist with technical issues and product knowledge
- interact with National Account Managers
- utilize purchasing portals
- resolve customer service concerns.
What we're looking for
- Skills & competencies
- full-timeday shiftjonestown pacustomer serviceenterprisesupportindustrial supplymscorder processinghealthcareonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare plans, 401K, stock purchasing, tuition reimbursement, and paid time off.
Why this role
Supports large National Account customers; requires proficiency in AS/400 and other internal systems.
About the employer
MSC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 820fc346-1a7a-4179-b584-03ed59341182