Ramp & Customer Service Agent

Job overview

Horizon Air is looking for a Ramp & Customer Service Agent in Pullman, WA. This part-time, onsite position involves handling both customer service and ramp operations. Responsibilities include assisting passengers with travel needs, working outdoors in various weather conditions, performing aircraft grooming, and managing baggage and cargo. The role requires strong communication skills and the ability to work a flexible schedule. This agent is key to ensuring a positive and efficient experience for Horizon Air passengers. By managing both passenger interactions and ground operations, they contribute to the overall success of airport services.

What you'll do

• Assist guests with travel needs, including inquiries, ticketing, check-in, and boarding.
• Work outdoors in all weather conditions performing below-wing functions such as baggage transport, aircraft marshaling, and deicing.
• Perform aircraft grooming and security searches.
• Handle boarding and gate duties.
• Process and secure guest luggage.

What we're looking for

Skills & competencies

ramp agent

customer service

horizon air

pullman wa

part-time

day shift

weekend required

airport operations

baggage handling

guest services

aviation

travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

About the employer

Horizon Air is hiring for this role. Industry: Family Clothing Stores. Sector: 31.