Operations Supervisor — Parking Violations Bureau

Job overview

The Operations Supervisor role is onsite in Saint Louis, MO; compensation is not specified. The position supports the Parking Violations Bureau and the City of St. Louis Treasurer’s Office program by overseeing daily operations and citizen service. The supervisor helps maintain service standards by coaching staff, resolving customer issues, and ensuring parking-citation inquiries and records are handled accurately. The role also supports smooth call-center and administrative operations through performance monitoring and process improvement.

What you'll do

• Assist with hiring and training employees
• monitor performance and provide coaching
• support staff with questions and difficult calls
• assist citizens with parking citation information and resolution
• maintain databases, schedule adjudicator appointments, and perform data entry
• manage cashiers and administrative staff
• handle complaints and follow up
• use E-TIMS to review accounts, explain penalties and deadlines, and schedule hearings
• document calls, void or suspend tickets as authorized, process correspondence, maintain knowledge of parking codes and procedures
• prepare reports and analyze data.

What we're looking for

Skills & competencies

operations supervisor

parking violations bureau

saint louis mo

hudson and associates

call center

parking citations

customer service

staff training

employee coaching

e-tims

administrative operations

city treasurer’s office program

Work arrangement

• Weekend coverage required

Why this role

The role includes citizen-facing call-center work and staff coaching; employment is contingent on passing a drug test, criminal history check, and physical.

About the employer

Hudson and Associates, LLC is hiring for this role. Industry: Other General Government Support. Sector: 92.