Contact Center Representative – Scheduler

Job overview

The Contact Center Representative – Scheduler role is onsite in Houston, TX, with full-time employment. Pay starts at $19 per hour. The position supports a leading healthcare organization through Dean’s Professional Services. The stated schedule is Monday–Friday, with shifts scheduled between 7:00 AM and 7:00 PM. The representative handles patient and customer calls, coordinates appointments and registration, and documents interactions accurately. The role helps patients access scheduling support while maintaining service standards and protecting confidential health information.

What you'll do

• Answer inbound and make outbound calls
• assist with medical scheduling, registration, account questions, and general inquiries
• provide information and solutions
• document calls and patient information in computer systems and electronic medical records
• follow up on unresolved questions
• coordinate appointments
• follow call scripts, quality standards, and HIPAA/PHI requirements.

What we're looking for

Skills & competencies

contact center representative

scheduler

full-time

houston tx

dean's professional services

medical scheduling

patient registration

inbound calls

outbound calls

electronic medical records

hipaa

$19/hour starting

Work arrangement

• Weekend coverage required

Why this role

Bilingual English/Spanish is preferred. The posting requires a high school diploma or GED, call center and customer service experience, and prior medical scheduling and patient registration experience.

About the employer

Dean's Professional Services is hiring for this role. Industry: Office Administrative Services. Sector: 56.