Member Experience Associate
Employment type
Full-time
Work setting
On-site
Location
Oklahoma City, OK
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Member Experience Associate is an onsite position located in Oklahoma City, OK. Compensation is not specified in the posting, and this role supports the Oklahoma's Credit Union phone center team. This role exists to provide outstanding service to credit union members by assisting with account inquiries, troubleshooting remote access channels, and resolving problems. The associate acts as a liaison between departments to ensure members receive accurate information and support for their financial needs.
What you'll do
- Assist members via phone, live chat, and email.
- Troubleshoot online banking and mobile deposit.
- Research and resolve member problems.
- Process account-related requests.
- Maintain compliance with privacy policies.
What we're looking for
- Skills & competencies
- member experienceassociateoklahoma city okfull-timeday shiftfinancecredit unioncustomer servicecall centerno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical/dental/vision insurance, 401(k) match, tuition reimbursement, gym membership reimbursement.
Why this role
Comprehensive training program, robust benefits package, community-focused.
About the employer
Oklahoma's Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Credit Unions
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 81efa637-51fe-49e3-ade4-40d9a387f4f9