Customer Care Manager — State Farm Agent Team

Job overview

The Customer Care Manager role is onsite in Fenton, MI, paying $20–$25 per hour. The Joel Collins State Farm Agency helps people protect what matters through claims support and personalized plans. The role oversees day-to-day service operations, coordinating customer interactions and team workflows so customers receive organized, responsive support. It also tracks service performance and supports community outreach.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach.

What we're looking for

Skills & competencies

customer care manager

state farm agent

fenton mi

$20–$25/hr

customer service

insurance agency

account updates

billing inquiries

policy reviews

service metrics

community outreach

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, paid time off, and signing bonus.

Why this role

The posting prefers prior customer service, office management, or administrative support experience and requires the ability to obtain applicable state insurance licenses.

About the employer

Joel Collins - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.