Customer Service Representative

Job overview

The Customer Service Representative works onsite in Glen Burnie, MD, Monday through Friday, 8:00 AM–5:00 PM. Compensation is not specified. Fibox manufactures industrial enclosures, and this role supports customers and internal sales teams with responsive service and order management. The representative handles customer inquiries and orders, communicates order and product information, and maintains accurate account records. The role helps strengthen customer relationships and supports customer satisfaction and the sales team’s work.

What you'll do

• Serve as a primary customer contact by phone and email
• process orders accurately
• partner with sales representatives
• communicate order status, shipping information, and product availability
• maintain customer records and account information
• learn Fibox products and provide knowledgeable support.

What we're looking for

Skills & competencies

customer service representative

glen burnie md

fibox inc.

full-time

onsite

monday–friday

8:00 am–5:00 pm

order processing

customer support

erp

crm

industrial products

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-sponsored medical, dental, and vision
• retirement savings plan with company match
• company-paid life, AD&D, and disability insurance
• voluntary insurance
• employee assistance, wellness, and discount programs
• paid vacation, sick time, and holidays.

Why this role

Onsite weekday schedule is 8:00 AM–5:00 PM; requires at least two years of customer service experience and proficiency with order-entry systems, ERP, CRM, and Microsoft Office.

About the employer

Fibox Inc. is hiring for this role. Industry: Sheet Metal Work Manufacturing. Sector: 33.