Service Desk Analyst II
Compensation
$66k – $87k /yr
Employment type
Full-time
Work setting
On-site
Location
Los Angeles, CA
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst II is a remote role based in Los Angeles, CA, with a salary range of $65,520 - $87,360 per year. This position provides technical support for Children's Hospital Los Angeles. This role serves as the first point of contact for internal customers experiencing technical issues. The analyst troubleshoots hardware, software, and clinical application problems, while also maintaining knowledge base documentation to ensure high-quality support and service levels.
What you'll do
- Troubleshoot IT incidents and service requests.
- Provision access and install software.
- Support patients and families with interactive devices.
- Maintain and update knowledge base documentation.
- Ensure service levels meet department objectives.
What we're looking for
- Skills & competencies
- full-timeday shiftremoteit supportservice desktroubleshootinghealthcare it$65k-$87ktechnical supportpediatric care
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive compensation and robust benefits program.
Why this role
Requires 3-5 years of technical support experience and familiarity with Windows/macOS/mobile platforms.
About the employer
Children's Hospital Los Angeles is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- General Medical and Surgical Hospitals
- Occupation code
- 15-1244.00
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Listing ID: 81cc1154-0ae9-4481-a5a8-c964ad84b703