Lead Concierge / Front Desk

Job overview

The Lead Concierge / Front Desk role is onsite in Minneapolis, MN, and pays $20–$22 per hour. The Waters' mission is to create a sense of community where everyone thrives. As a working team leader, the role oversees concierge operations, serves as a central point for resident and guest activity planning, and models, trains, and monitors team performance. The schedule is Monday through Thursday, 8:00 a.m. to 4:30 p.m., with one holiday per year.

What you'll do

• Oversee concierge team operations
• serve as the community's front-facing contact and manage the hub for resident and guest activity planning
• model, lead, and train team members
• monitor performance and work with the Business Operations Manager on customer service metrics.

What we're looking for

Skills & competencies

lead concierge

front desk

minneapolis mn

the waters

$20-$22/hr

monday-thursday

8:00 a.m.-4:30 p.m.

one holiday per year

resident services

guest activity planning

team leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays, double time for holidays worked, PTO, medical and dental benefits, fully vested 401(k), and access to 50% of earned unpaid income through OnShift.

Why this role

Working team leader; Monday–Thursday schedule; one holiday per year; supports a community focused on residents thriving.

About the employer

The Waters is hiring for this role. Industry: Other Residential Care Facilities. Sector: 62.