Guest Service Representative — Front Desk

Job overview

The Guest Service Representative — Front Desk role is onsite in Kennewick, WA. The stated pay is $18 per hour. The position is at Springhill Suites Kennewick, managed by Northwest x Southern Hospitality, whose hotels focus on guest experiences and team development. As a primary guest contact, the representative coordinates check-in, check-out, and hotel services, answers questions, and helps resolve issues. Clear communication and coordination with hotel staff support smooth stays and guest satisfaction.

What you'll do

• Handle guest check-in and check-out
• coordinate hotel services
• answer guest questions and resolve issues
• coordinate with hotel staff to meet guest needs
• communicate and multitask in a fast-paced environment.

What we're looking for

Skills & competencies

guest service representative

front desk clerk

springhill suites kennewick

northwest x southern hospitality

kennewick wa

onsite

check-in

check-out

guest services

customer service

varied shifts

$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays after one year
• paid time off accrual from day one
• sick leave for Washington team members
• eligible full-time employees may receive medical, dental, vision, life insurance, employee assistance, and 401(k) options
• travel and entertainment discounts
• recognition programs
• referral bonuses.

Why this role

The posting describes varied and flexible shifts and days, likely including nights, weekends, holidays, and overtime; up to 40 hours per week.

About the employer

Northwest x Southern Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.