Member Services Supervisor

Job overview

The Member Services Supervisor role is onsite in Dallas, TX, with hybrid options available after successful onboarding. Compensation is not specified. At Lantern, Member Services supports people through healthcare journeys by connecting them with care and helping simplify complex decisions and experiences. The supervisor partners with a manager to coach and develop Care Advocates, maintain dependable team operations, and improve service delivery. The role uses performance data and workflow improvements to support service quality, member experience, and departmental goals.

What you'll do

• Recruit, develop, and retain talent
• coach Care Advocates through one-on-ones and growth plans
• use performance data to improve service quality and accountability
• streamline workflows and support change adoption
• manage schedules and phone coverage
• resolve escalated member issues
• analyze workload, outreach, and quality metrics
• track KPIs and collaborate on departmental goals.

What we're looking for

Skills & competencies

member services supervisor

dallas tx

lantern

care advocates

healthcare services

team leadership

coaching

member experience

service operations

continuous improvement

performance metrics

onsite

Work arrangement

• Weekend coverage required

Why this role

The role may lead a team of up to 14 Care Advocates and includes second-level member escalations, operational improvement, and support for technology and automation enhancements.

About the employer

Lantern is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.