Contact Center Representative

Job overview

The Contact Center Representative role is onsite in Taunton, MA, with stated pay of $20 per hour. The position is part-time, with 28 hours across four working days, including a Saturday shift. Bristol County Savings Bank is a community bank serving customers in southeastern Massachusetts and Rhode Island. The representative provides first-tier support for customer questions about loans, deposits, and access devices, retains ownership of issues through resolution, and completes account maintenance and related documentation. The work supports responsive customer service and the bank’s compliance objectives.

What you'll do

• Provide phone, fax, and email support to internal and external customers regarding loans, deposits, and access devices
• resolve or escalate customer issues
• perform non-monetary account maintenance and verifications
• prepare maintenance sheets, general ledger entries, and documents for scanning
• research deposit and loan portfolio problems.

What we're looking for

Skills & competencies

contact center representative

customer support

banking

loans

deposits

electronic banking

taunton ma

bristol county savings bank

$20/hr

part-time

28 hours per week

saturday shift

spanish preferred

portuguese preferred

Work arrangement

• Weekend coverage required

Why this role

Bilingual Spanish or Portuguese preferred; schedule includes weekday shifts and every Saturday, 7 AM–1 PM.

About the employer

Bristol County Savings Bank is hiring for this role. Industry: Savings Institutions and Other Depository Credit Intermediation. Sector: 52.