Administrative Assistant, Behavioral Health Front Desk

Job overview

The Administrative Assistant, Behavioral Health Front Desk role is onsite in Cleveland, OH, with compensation of $18–$23 per hour. The position is the first point of contact for clients, families, and visitors at Renaissance Behavioral Health, an outpatient behavioral health setting. The role keeps front desk operations and client flow organized while providing administrative support to clinical and executive teams. Through reception, scheduling, records support, and careful handling of confidential information, the assistant helps maintain a welcoming, trauma-informed environment for clients and visitors.

What you'll do

• Greet and check in clients, families, and visitors
• answer, triage, and route calls and messages
• monitor visitor access under facility safety procedures
• schedule, confirm, reschedule, and cancel appointments in the electronic health record
• make appointment reminders and document outreach
• collect and verify demographic and insurance information
• scan and upload documents
• support intake packets and consent forms
• process mail, faxes, and records requests in accordance with HIPAA and 42 CFR Part 2
• maintain office supplies
• provide clerical support
• collect applicable payments and flag coverage questions to billing.

What we're looking for

Skills & competencies

administrative assistant

front desk

behavioral health

renaissance behavioral health

cleveland oh

onsite

part-time

$18–$23/hour

client check-in

appointment scheduling

electronic health records

hipaa

42 cfr part 2

medical records support

Work arrangement

• Weekend coverage required

Why this role

First-contact role in an outpatient behavioral health setting, with emphasis on client dignity, privacy, trauma-informed service, and confidentiality under HIPAA and 42 CFR Part 2.

About the employer

RENAISSANCE BEHAVIORAL HEALTH is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.