Bilingual Customer Service Department Manager

Job overview

The Bilingual Customer Service Department Manager is an onsite role based in Cedar Hill, TX, with a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to lead and empower customer service teams to deliver exceptional experiences. The manager is responsible for training team leads, managing daily operations, evaluating procedures, and resolving escalated customer issues to ensure high performance and efficiency.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

cedar hill tx

bilingual

customer service

management

onsite

drug-free workplace

$85k-$100k

bachelor's degree

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous PTO, and Tuition Assistance Program.

Why this role

Bilingual (English/Spanish) fluency required; 3+ years of management experience required.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.