Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Homer Glen, IL, with a stated salary range of $40,000–$60,000 per year. The role supports Michelle Kerfin’s State Farm insurance agency and its customers. The position helps deliver customer experiences that support agency growth by answering inquiries, assisting with policy updates, processing claims, and maintaining accurate interaction records. It coordinates with agency colleagues and anticipates the needs of the community members served.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance

customer inquiries

policy changes

claims processing

customer records

homer glen il

michelle kerfin state farm agent

$40k–$60k/year

licensing paid

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Licensing paid by agency, performance-based bonus, competitive salary, advancement opportunities, paid time off, and training and development.

About the employer

Michelle Kerfin - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.