Collections Agent — Full-Time

Job overview

The Collections Agent role is onsite in Las Cruces, NM, and pays $12.65–$14.51 per hour. The position is with MCI, a technology-enabled business services company with contact center operations across multiple countries. The agent works with customers to resolve past-due consumer accounts through ethical recovery strategies and payment discussions. The role supports account resolution and recovery goals while maintaining professional, customer-focused relationships and following required policies and procedures.

What you'll do

• Make inbound and outbound calls about open accounts
• use contact center technology to locate and communicate with appropriate parties
• understand customer circumstances and identify payment options
• negotiate arrangements
• address concerns and objections
• follow scripts and ethical recovery practices
• meet monthly goals
• attend training and maintain schedule adherence.

What we're looking for

Skills & competencies

collections agent

consumer accounts

debt collection

customer service

inbound calls

outbound calls

payment arrangements

contact center

las cruces nm

mci careers

$12.65–$14.51/hour

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training and continuous learning and development opportunities.

Why this role

The posting states that paid on-the-job training is provided and that applicants must complete the company careers-page application, screening questions, and a brief pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.