Customer Service Specialist

Job overview

The Customer Service Specialist role is initially office-based in Tampa, FL, for at least the first 45 days; a hybrid schedule may be available after training, subject to management approval. Pay is $20 per hour. Cabinets.com is an e-commerce retailer of semi-custom kitchen cabinets. The role supports customers across phone, email, and chat by resolving product, shipping, and claims questions and following up to confirm satisfactory outcomes. It also helps the Customer Service team identify customer feedback and share insights with Product, Sales, and Marketing to improve offerings and service.

What you'll do

• Answer and direct incoming phone calls, emails, and online chat inquiries
• collaborate with teammates to resolve customer needs
• perform general office and administrative tasks
• assist with product-related technical issues and shipping inquiries
• support claims for damaged or missing products
• follow up on resolutions
• escalate complex issues to management
• and share customer feedback with Product, Sales, and Marketing teams.

What we're looking for

Skills & competencies

customer service specialist

tampa fl

cabinets.com

customer support

phone support

email support

online chat

shipping and logistics

customer claims

product support

monday-friday

8:00 a.m.-5:00 p.m. eastern

hybrid may be available

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, holiday pay, 401(k), medical, dental, vision, and life insurance opportunities.

Why this role

Hybrid work may be available after satisfactory completion of training and management approval. The stated schedule is Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern. Spanish-English bilingual ability is a plus.

About the employer

Cabinets.com is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.