Retail Shift Leader — The UPS Store

Job overview

The Retail Shift Leader role is onsite in Syosset, NY. Compensation is $18–$22 per hour based on experience, plus performance incentives. The multi-location operator provides shipping, packing, printing, and mailbox services, with a focus on customer experience and operational excellence. The shift leader runs assigned store shifts, supports counter service, and guides team members to maintain consistent operations. The role contributes to customer satisfaction and sales by resolving issues, promoting services, and maintaining store standards.

What you'll do

• Lead daily store operations during assigned shifts
• provide counter support for shipping, packing, printing, and returns
• greet and serve customers
• coach team members
• maintain cleanliness, organization, and inventory levels
• follow company procedures
• resolve customer concerns
• promote services to support sales goals
• assist with opening, closing, and cash handling.

What we're looking for

Skills & competencies

retail shift leader

the ups store

syosset ny

$18–$22/hour

performance incentives

store operations

shipping

packing

printing

customer service

team coaching

weekend availability required

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based incentives and recognition programs
• structured training and ongoing development
• growth path toward Store Manager or Unit Manager roles.

Why this role

Flexible scheduling is available; weekend availability is required. The posting describes growth potential into Store Manager or Unit Manager roles.

About the employer

THE UPS STORE is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.