Field Service Manager

Job overview

The Field Service Manager role is onsite in Nitro, WV. The posting lists a base pay range of $63,150–$90,000 per year, with potential team-performance bonuses. The manager supports EchoStar’s In-Home Services field operations and technician teams serving DISH customers. The manager leads, coaches, and develops technicians to deliver customer service while maintaining quality and safety standards. The role also supports training, field inspections, performance improvement, fleet processes, and resolution of escalated customer or employee issues.

What you'll do

• Support new employees through training and development
• coach customer-service behaviors
• train technicians on changing processes, procedures, and technologies
• conduct onsite inspections for service quality and safety
• work alongside technicians to improve performance
• manage fleet maintenance and upkeep processes
• address escalated customer and employee issues.

What we're looking for

Skills & competencies

field service manager

nitro wv

echostar

dish

technician leadership

field operations

customer service

safety inspections

training and coaching

fleet maintenance

$63,150–$90,000/year

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible spending accounts
• HSA
• 401(k) with company match
• employee stock purchase plan
• career opportunities
• flexible time-away plan
• free DISH programming
• paid training.

Why this role

Paid training, free DISH programming, advancement opportunities, and team-performance bonus potential.

About the employer

EchoStar is hiring for this role. Industry: Agents for Wireless Telecommunications Services. Sector: 51.