Senior Field Service Representative

Job overview

The Senior Field Service Representative is an onsite role based in Syracuse, NY, with a compensation range of $92,200 - $115,300 per year. This position supports the defense and security operations of Saab, Inc. by ensuring the reliability of critical technology systems. This role exists to deploy, maintain, and troubleshoot complex radar, command and control, and weapons systems. The representative serves as a primary technical interface, performing repairs, software installations, and training to ensure mission success in demanding operational environments.

What you'll do

• Diagnose, troubleshoot, repair, and debug complex systems using technical manuals and schematics.
• Perform software installations at customer sites and support data collection.
• Report design and reliability issues to engineering teams.
• Serve as the primary customer interface and deliver operational training.

What we're looking for

Skills & competencies

full-time

day shift

syracuse ny

saab

$92k-$115k/yr

defense

field service

radar

c2

travel required

secret clearance

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance, 401(k) with employer contributions, paid time off, tuition assistance, and disability coverage.

Why this role

Requires up to 50% travel with assignments potentially exceeding two months; active U.S. DoD Secret Clearance required.

About the employer

Saab is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.