Customer Service Representative

Job overview

The Customer Service Representative role is remote for employees who live within the stated 110-mile driving radius of Coast Professional’s West Monroe, LA office; compensation is $16 per hour plus $5.09 in health and welfare. The role handles customer calls and related data-entry and clerical work for Coast Professional, Inc. The representative follows procedures to conduct scripted interviews, enter and verify information, and track call and document records. Accurate, courteous interactions and timely work support the company’s customer service and operational goals.

What you'll do

• Handle incoming and outgoing calls with patience and courtesy
• enter information into a Windows-based database while conducting scripted interviews
• escalate calls when appropriate
• track call information for auditing and reporting
• provide feedback on call issues
• maintain accurate records and logs
• prioritize work to meet timeliness and quality standards
• participate in team and operational goals.

What we're looking for

Skills & competencies

customer service representative

full-time

remote

west monroe la radius

coast professional

call handling

data entry

customer service

remote work

$16 per hour

$5.09 health and welfare

Work arrangement

• Weekend coverage required

Benefits & perks

• 11 paid holidays
• 401(k) and matching
• AD&D, dental, disability, health, life, and vision insurance
• employee assistance program
• paid sick time and paid time off
• paid training
• referral program.

Why this role

Remote opportunity with a stated residence-radius requirement and home-office technology requirements. Training is Monday–Friday, 8 a.m.–5 p.m. CST; after training, employees may be assigned shifts within the listed operating hours.

About the employer

Coast Professional, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.