Institutional Call Center Supervisor

Job overview

The Institutional Call Center Supervisor role is onsite in Puerto Rico; the listing gives the location as 00917, PR. Compensation is not specified. The supervisor supports Northbridge University’s call-center operations and student service experience.

What you'll do

• Supervise, coach, and develop call-center staff
• coordinate daily operations, schedules, and call distribution
• monitor performance indicators, productivity, service quality, and service-level compliance
• implement process improvements to support the student experience
• prepare performance reports and ensure institutional standards are met.

What we're looking for

Skills & competencies

institutional call center supervisor

call center operations

staff supervision

scheduling

call distribution

kpis

service quality

student experience

puerto rico

northbridge university

microsoft excel

crm preferred

flexible hours

bachelor’s degree

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan including pharmacy, dental, vision, hospital, and emergency coverage
• basic and supplemental life insurance
• 401(k)
• paid holidays
• personal day
• parental leave
• study program
• professional growth.

Why this role

Requires a bachelor’s degree in business administration, management, communications, or a related field and at least three years supervising call-center or customer-service operations.

About the employer

Northbridge University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.