Dental Call Center Representative

Job overview

The Dental Call Center Representative role is an onsite position located in Fort Lauderdale, FL. Compensation is not specified, though the role offers competitive base pay and supports the patient-centric care mission of Sage Dental. This role exists to assist new and existing patients via phone, webchat, and online platforms. The representative contributes to the team by scheduling appointments, answering questions, and resolving complaints to ensure a positive patient experience.

What you'll do

• Handle high volume inbound and outbound calls
• Listen to patients and understand the reason for their call
• Schedule appointments with accuracy in data entry
• Utilize scripts and tools
• Collect insurance information
• Diffuse difficult calls
• Offer marketing promotions
• Respond to webchat queries
• Document issues and resolutions.

What we're looking for

Skills & competencies

call center representative

fort lauderdale fl

full-time

day shift

sage dental

no on-call

customer service

patient support

dental

healthcare

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical Insurance, 401(k), Vision, PTO

Why this role

Full-time role with 2-week training program and growth opportunities.

About the employer

Sage Dental is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.