Customer Service Agent (Part-Time)

Job overview

The Customer Service Agent role is onsite in Las Cruces, NM. Pay is $12.65–$14.51 per hour. MCI delivers customer experience, business process outsourcing, and technology services for organizations across industries. The role handles customer contacts, resolves inquiries, and documents interactions to support customer satisfaction and the service programs representing recognized brands.

What you'll do

• Handle inbound and outbound calls
• troubleshoot basic technical issues
• resolve customer issues with a first-call resolution goal
• research complex inquiries with other departments
• document interactions and claims
• protect sensitive information
• escalate issues when needed
• attend training and meetings.

What we're looking for

Skills & competencies

customer service agent

part-time

las cruces nm

mci careers

inbound calls

outbound calls

basic technical support

customer relations

issue resolution

microsoft office

20 wpm

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

Why this role

Part-time opening; high school diploma or equivalent required; typing speed of at least 20 WPM. One or more years of related experience is preferred, not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.