Customer Care Specialist (Residential)

Job overview

The Customer Care Specialist (Residential) is an onsite role based in Waterbury, NE, with a pay range of $15.00–$16.00 per hour. This position supports the Customer Care Group at Sparklight, a Cable One brand, by providing essential service and sales support to residential customers. This role serves as the primary point of contact for customers, handling billing inquiries, service scheduling, and product changes. The specialist builds trust through empathetic communication and effective problem-solving, contributing to customer retention and satisfaction goals.

What you'll do

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks.
• Respond to inbound customer inquiries via phone or ticketing systems.
• Actively listen to understand customer needs.
• Address requests to disconnect or remove services.
• Provide billing and pricing information.
• Resolve standard issues remotely or educate customers on resolution steps.
• Schedule service appointments.
• Arrange product returns or exchanges.
• Manage add/change/delete requests in hosted platforms.
• Use telephone-based selling skills to build rapport, offer solutions, and upsell services.
• Meet or exceed sales activity goals.
• Follow company-approved scripts.
• Assist with special projects.

What we're looking for

Skills & competencies

full-time

day shift

waterbury ne

cable one

customer care

sales

retention

onsite

entry-level

$15-$16/hr

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans from day one, 401(k) with 100% match up to 5%, generous PTO, tuition reimbursement, and life insurance.

Why this role

In-office position with tuition reimbursement up to $5,250 in the first year.

About the employer

Cable One is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.