Provider Support Specialist — Aging and Community-Based Services

Job overview

The Provider Support Specialist role is onsite in Leominster, Massachusetts, part-time, with hours between 8 a.m. and 5 p.m. Monday through Friday. Compensation is listed as $19–$21, with no pay period specified. Aging Services of North Central Massachusetts supports older adults, people with disabilities, and their families in making choices that promote dignity, safety, and respect. The specialist connects consumers, caregivers, service providers, and care management staff to help ensure community-based services start successfully and meet consumer needs. The role follows up on requests, resolves service concerns, maintains accurate records, and monitors service implementation.

What you'll do

• Contact consumers to confirm services have started and meet their needs
• help resolve concerns about home care, transportation, meals, and other community services
• coordinate with providers, case managers, caregivers, and agency staff
• follow up on requests
• research and resolve service questions
• maintain consumer records
• monitor service implementation
• participate in meetings, training, and professional development.

What we're looking for

Skills & competencies

provider support specialist

aging services

community-based services

service coordination

consumer support

leominster ma

part-time

monday–friday

8 am–5 pm

high school diploma or ged

paid holidays

paid time off

retirement contribution

employee assistance program

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays, earned paid time off, retirement plan with employer contribution, Employee Assistance Program, and professional development opportunities.

Why this role

High school diploma or GED required. Preferred qualifications include an associate degree in human services or related field and experience in human services, healthcare, customer service, care coordination, aging services, or working with older adults, people with disabilities, or caregivers.

About the employer

95149 is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.