Bilingual Patient Account Representative – Call Center

Job overview

The Bilingual Patient Account Representative – Call Center role is an onsite, full-time position in Birmingham, AL; compensation is not specified. Christ Health Center’s listing says each employee contributes to overall quality care for patients and may be included in the patient care team and daily huddle when deemed necessary. The representative answers patient questions about bills, balances, payments, claims, and statements; researches account issues; and coordinates with insurers and internal departments. The role helps patients understand financial responsibilities and supports accurate, timely billing while protecting patient information under HIPAA and organizational requirements.

What you'll do

• Respond to patient inquiries about bills, balances, payments, insurance claims, and statements
• explain charges, benefits, deductibles, copayments, coinsurance, and financial responsibility
• research and resolve billing discrepancies and payment issues
• review claim information
• communicate with insurers and internal departments
• process payments and document account activity
• assist with payment arrangements and financial assistance options under organizational policies
• maintain detailed interaction records
• protect patient information
• handle sensitive interactions professionally
• escalate complex issues
• meet customer service, productivity, accuracy, and response-time standards.

What we're looking for

Skills & competencies

bilingual patient account representative

call center

birmingham al

christ health center

full-time

english and spanish

medical billing

insurance claims

patient accounts

payment processing

hipaa

monday–friday

7:45 a.m.–5:00 p.m.

medical office

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match
• medical, dental, and vision insurance
• $25,000 basic life and AD&D insurance after a 90-day introductory period
• short- and long-term disability
• optional life insurance
• paid time off
• Employee Assistance Program.

Why this role

Requires English and Spanish proficiency in speaking and writing; the schedule is Monday–Friday, 7:45 a.m.–5:00 p.m.

About the employer

Christ Health Center Inc is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.