Call Center Representative

Job overview

The Call Center Representative role is onsite in Daingerfield, TX; compensation is not specified. The position serves as a customer contact point for Texas Heritage National Bank. The role exists to handle customer questions and account requests, resolve concerns, and explain bank products while following security procedures and banking regulations. It also reviews deposit activity for potential fraud and escalates complex issues as needed.

What you'll do

• Answer customer calls and assist with account inquiries, transactions, online banking, debit cards, and routine service requests.
• Verify identities, protect confidential information, review deposits for potential fraud or exceptions, explain products and services, refer customers, escalate complex issues, and meet service metrics.

What we're looking for

Skills & competencies

texas heritage national bank

call center representative

daingerfield tx

customer service

banking

account support

debit card support

online banking

deposit review

fraud detection

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

High school diploma or GED and at least one year of customer service experience are required; an associate degree and banking or call center experience are preferred.

About the employer

Texas Heritage National Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.