IT Support Analyst (Hybrid)

Job overview

The IT Support Analyst (Hybrid) role is listed in Minneapolis, Minnesota, with a hybrid work arrangement. Compensation is $20–$23 per hour. North Country Business Products is employee-owned and provides technology and support to grocery, convenience, and hospitality businesses. This role resolves hardware and software issues for point-of-sale clients, keeping them informed as requests progress. The analyst installs and configures software, researches service history and resources, prioritizes incoming requests, and works with internal teams and vendors to deliver effective support.

What you'll do

• Troubleshoot and resolve hardware and software issues for point-of-sale clients
• provide timely service updates
• install and configure remote technician tools, antivirus software, POS applications, and Change of Service updates
• research client information and service history
• prioritize support requests
• collaborate with internal teams and external vendors.

What we're looking for

Skills & competencies

it support analyst

point of sale

hardware troubleshooting

software troubleshooting

client support

microsoft office

full-time

minneapolis mn

north country business products

$20–$23/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee ownership through an ESOP after six months
• career growth opportunities.

Why this role

Employee ownership through an ESOP after six months; career growth opportunities.

About the employer

NORTH COUNTRY BUSINESS PRODUCTS INC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.