Passenger Service Agent - Bilingual

Job overview

SEA Passenger Service Agent - Bilingual Mandarin - Cantonese/English. This is an onsite position in Seattle, WA. The pay rate is $21.50/hourly. Swissport International AG provides Ground Handling, Cargo Handling, and Passenger Services. This role provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, handling customer complaints and other duties as assigned.

What you'll do

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

What we're looking for

Education

High School diploma or GED equivalent

Experience

High School diploma or GED equivalent

Skills & competencies

passenger service agent

bilingual

part-time

onsite

seattle wa

swissport international ag

customer service

aviation services

mandarin

cantonese

baggage handling

ticketing

flexible schedule

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), Dental insurance, Health insurance, Life insurance, Paid time off, Retirement plan, Tuition reimbursement, Vision insurance

About the employer

Swissport International AG is hiring for this role. Industry: Other Airport Operations. Sector: 48.