Patient Support Specialist

Job overview

The Patient Support Specialist role is onsite in Star City, AR, as part of Mainline Health Systems’ Patient Support department. Compensation is not specified. The position supports the organization’s primary health care services and Patient Centered Medical Home model. The specialist handles front-office and clerical work that prepares patients for visits, supports payment arrangements, and coordinates follow-up. Accurate registration, insurance verification, scheduling, records, and communication help the care team maintain patient-centered clinic workflows.

What you'll do

• Greet patients and answer questions
• protect confidentiality
• answer and transfer calls
• explain sliding-fee requirements to eligible patients
• collect fees
• register patients and manage check-in and check-out
• confirm and schedule appointments
• balance daily work and deposits
• maintain the lobby and direct patient flow
• communicate provider schedule changes and emergencies to medical staff
• verify insurance and primary care provider information
• send Medicaid referrals
• obtain identification and insurance cards
• create patient letters as needed
• participate in staff meetings, quality improvement, and team huddles
• enter, review, and scan paper records into the electronic medical record by the end of each day.

What we're looking for

Skills & competencies

full-time

patient support specialist

patient registration

clinic administration

insurance verification

appointment scheduling

electronic medical records

patient-centered care

star city ar

mainline health systems

up to 15% travel

care team

Work arrangement

• Weekend coverage required

Why this role

The posting lists schedules that vary by clinic, including weekday hours and possible early-morning insurance verification rotations. Friday afternoon and Saturday morning clinics are required on a volunteer basis. Up to 15% travel is listed.

About the employer

Mainline Health Systems Inc is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.