FDA Clearance Supervisor, Gateway Operations

Job overview

The FDA Clearance Supervisor, Gateway Operations role is onsite in Erlanger, KY, with a Sunday 9:00 a.m.–5:30 p.m. and Monday–Thursday 11:00 a.m.–7:30 p.m. schedule. Compensation is not specified; the posting states competitive pay. The role manages DHL Express’s FDA Entry Writing team and supports compliant, timely gateway clearance. The supervisor oversees daily workload, staffing, throughput, and service quality while coaching team members and resolving operational issues. The role also handles escalations, supports customer onboarding, and coordinates with compliance, specialists, and internal gateway teams to maintain entry accuracy and data quality.

What you'll do

• Manage daily team operations, workload intake, queue distribution, staffing, and closeouts
• monitor shipment volumes and file assignment
• track team performance and address productivity or quality gaps
• coach and manage performance
• resolve workflow and system issues
• serve as escalation point for customer matters
• support customer onboarding and documentation guidance
• coordinate FDA requirements and Affirmations of Compliance
• partner with internal teams
• manage scheduling, payroll, and performance documentation.

What we're looking for

Skills & competencies

fda clearance supervisor

dhl express

erlanger ky

gateway operations

fda compliance

customs clearance

team leadership

entry writing

sunday–thursday

sida badge

competitive pay (amount not stated)

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus/incentive programs
• 401(k) with company match
• medical, dental, and vision
• tuition reimbursement
• paid time off and leave
• employee discount
• employee assistance and work-life program
• training opportunities.

Why this role

Requires 3–5 years of customs or FDA/PGA-related experience and FDA/PGA operational knowledge; SIDA badge eligibility is required.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.