Consultant, Cleared Customer Success

Job overview

The Consultant position is onsite in Baltimore, MD, and requires work within cleared facilities, including SCIF work. The stated annual base salary range is $75,000–$175,000, with a government clearance differential also available. The role is part of Appian Customer Success, which partners with commercial clients to deliver customer outcomes and business impact through Appian’s AI-powered process automation platform. The consultant designs and delivers custom automation solutions across the project lifecycle, connecting enterprise systems and translating client processes into technical requirements. The role combines software implementation with client collaboration and training to support platform adoption and business transformation.

What you'll do

• Design, develop, and deploy automation solutions using Appian’s platform
• build integrations using REST, SOAP, and JDBC
• create relational data models and develop SQL
• work with cross-functional teams using Agile methods
• collaborate with client technical teams and business stakeholders
• support platform adoption and train users
• travel up to 20% for customer engagements and onsite collaboration.

What we're looking for

Skills & competencies

consultant

customer success

ai-powered process automation

software implementation

sql

rest apis

agile delivery

top secret clearance

scif

baltimore md

appian

travel up to 20%

$75,000–$175,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• flexible time off
• paid parental leave
• medical, dental, and vision plans
• life and disability insurance
• wellness programs
• flexible spending accounts
• health savings account contributions
• learning and development resources
• tuition reimbursement.

Why this role

Active Top Secret or higher government clearance without limitations is required; active TS/SCI with polygraph is preferred. Requires a bachelor’s degree in a technical field and at least one year of software development or technical implementation consulting experience.

About the employer

Appian Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.