Account Manager - Valet Operations - Intercontinental Hotel

Job overview

The Account Manager is an onsite role based in Cleveland, OH, overseeing valet operations at the Intercontinental Hotel (Cleveland Clinic). The annual base pay range is $60,000-$65,000. This role is responsible for account performance regarding financial, guest satisfaction, and client satisfaction objectives. The manager leads the team to ensure service standards are met and business metrics are achieved.

What you'll do

• Manages scheduling, overtime, tip reporting, and timekeeping.
• Fosters an environment that retains talented associates.
• Ensures that the guest/patient service experience is delivered consistently.
• Develops cohesive working relationships with the clients' staff members.
• Ensures all associates have been adequately trained in safety and loss prevention procedures.

What we're looking for

Skills & competencies

full-time

day shift

account manager

cleveland oh

hospitality

management

valet

onsite

towne

$60k-$65k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, accident, critical illness, hospital indemnity, telemedicine, life insurance, AD&D, short-term/long-term disability, 401k

Why this role

Management role, hospital/hotel setting, competitive salary

About the employer

Towne is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.