Seasonal Product Phone Support

Job overview

Seasonal Product Phone Support is an onsite role in Green Bay, WI, paying $20 per hour. The seasonal position starts in December 2026 and is expected to run through early February 2027, depending on workload. The role supports users of Greatland’s cloud-based products. The representative answers customer questions and troubleshoots product and data-import issues through phone, ticket, and live-chat channels. Accurate documentation, timely resolution, and escalation to second-level support help customers use the products successfully, including during filing-deadline volume spikes.

What you'll do

• Respond to inbound and outbound calls, tickets, and live chats
• guide users through product features, login, and account creation
• troubleshoot product, form, and data-import issues
• document customer interactions
• research errors and escalate complex issues
• manage Salesforce and Zendesk tickets
• complete assigned projects.

What we're looking for

Skills & competencies

seasonal

customer support

phone support

live chat

ticket support

cloud-based products

troubleshooting

data import

salesforce

zendesk

green bay wi

$20/hr

Work arrangement

• Weekend coverage required

Why this role

Seasonal assignment begins in December 2026 and runs through early February 2027 depending on workload.

About the employer

GREATLAND CORPORATION is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.