Head of Professional Services

Job overview

The Head of Professional Services role is remote-friendly, with the posting naming New York, Chicago, Atlanta, or San Francisco as eligible bases and customer-site travel as needed, up to 20%. The stated U.S. base salary range is $200,000–$250,000 per year, plus bonus, equity, and benefits. Ketch develops a data permissioning platform for responsible data use, privacy, and consent operations. The role builds and leads the Professional Services practice, owns its financial performance, and leads consultants while personally managing selected enterprise accounts. It connects customer needs with service offerings and product implementation, supporting customer outcomes and the company’s go-to-market goals.

What you'll do

• Own Professional Services bookings, gross margin, capacity planning, and utilization
• partner with Sales on strategic enterprise deals
• develop proposals, presentations, pricing and scoping tools, implementation methods, and runbooks
• design and package service offerings
• lead selected enterprise implementations from discovery through launch
• hire, coach, and develop consultants
• measure bookings, margin, utilization, time to value, and customer satisfaction.

What we're looking for

Skills & competencies

head of professional services

professional services leadership

saas

data privacy

data governance

enterprise consulting

p&l ownership

remote-friendly

new york

chicago

atlanta

san francisco

$200k–$250k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage with 100% of premiums paid for U.S.-based full-time employees
• unlimited PTO
• 10 paid company holidays
• paid parental leave
• flexible scheduling
• commuter benefits for office-based employees.

Why this role

Remote-friendly with flexible scheduling around core collaboration hours; eligible bases listed as New York, Chicago, Atlanta, or San Francisco; customer-site travel up to 20%.

About the employer

Ketch is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.